Terms & Conditions

1. About these terms

These Terms and Conditions apply to your use of this website and to the home appliance repair and service we provide. Unique Appliances Care (“we”, “us”, “our”) is an independent multi-brand repair and service provider based at #20, 2nd Cross, Sultan Palya Main, RT Nagar Post, Bengaluru - 560032.

By using this website or booking a service with us, you agree to these terms. If you do not agree, please do not use the website or book a service.

2. Our services

We repair and service home appliances (televisions, washing machines, refrigerators, air conditioners, microwave ovens, air coolers and induction stoves) at your home in Bengaluru, and we specialise in out-of-warranty repairs. Service is available seven days a week.

We may decline or reschedule a job if it is outside the areas we serve, if we cannot safely reach or work on the appliance, or if a repair is not practical.

3. We are an independent service provider

We are not an authorized service center of any appliance manufacturer, and we are not affiliated with, endorsed by or sponsored by any manufacturer or brand owner. Brand names, logos and trademarks on this website belong to their respective holders and are used only to describe the brands we repair.

If your appliance is still under the manufacturer’s warranty, please contact the manufacturer’s authorized service center first, because repairs by anyone else may affect that warranty.

4. Booking a service

You can book by phone, WhatsApp, email or the service request form on our Contact page. The form only prepares a message in WhatsApp or your email app; we receive your request when you send that message.

Please give accurate details, including your name, phone number, address or area, the appliance, its brand and the fault, so that we can plan the visit. Visit times are confirmed with you and depend on availability.

5. Diagnosis, quotations and charges

Our technician will look for the fault and give you an honest evaluation before any part is replaced. The cost of a repair depends on the fault found, the parts needed and the work involved, and will be explained to you before the work goes ahead. You may ask for the visit, parts and labour to be itemised. A visiting charge may apply, and payment terms will be communicated when the repair is confirmed.

RT Nagar offer: customers in RT Nagar (560032) and surrounding areas enjoy free visiting charges every Friday. We decide which locations count as surrounding areas, and we may change or withdraw the offer at any time.

6. Parts and warranty

Eligible replacement parts carry a 90-day warranty. The warranty applies according to the actual replacement-part and service terms given to you at the time of service.

Unless we agree otherwise, the warranty does not cover damage from misuse, accidents, liquid, pests or power surges; faults in parts or components we did not replace; repairs or changes made by anyone else after our service; or normal wear and tear. To make a claim, contact us by phone, WhatsApp or email with your service details.

7. Your responsibilities

• Give us accurate information about the appliance and the fault.
• Make sure the appliance can be reached and that there is a safe place to work, with power and water connections where needed.
• Tell us about any earlier repairs or known problems.
• Remove or secure valuables and personal items from the work area.
• Note down or back up your settings and stored content (for example on a smart TV).
• Pay the agreed charges.

If a repair needs an appliance to be taken away, we will agree this with you first.

8. Cancellations and rescheduling

Please tell us as early as you can if you need to cancel or reschedule. If a technician has already travelled to you, a visiting charge may apply.

9. Limits on our responsibility

We take care with every repair, but appliances can have hidden or existing faults. To the extent the law allows, we are not responsible for faults that existed before our visit and were not part of the repair, for loss of data, settings or stored contents, or for indirect or consequential losses.

Where a problem is caused by our work, our responsibility is limited to the amount you paid us for that repair. Nothing in these terms limits any right you have under Indian consumer protection law, or any liability that cannot be excluded by law.

10. Using this website

The information on this website is for general guidance. We work to keep it accurate, but service details, offers and availability may change. Please do not misuse the website or try to interfere with how it works.

This website links to third-party services such as WhatsApp, Google Maps, Google Reviews and Instagram. We do not control them, and their own terms apply. Customer reviews shown on this website are quoted from Google reviews.

11. Our content

The text, design, logo and images on this website belong to Unique Appliances Care or are used with permission. Please do not copy or reuse them without our written permission.

12. Changes to these terms

We may update these terms from time to time. The date at the top shows when they were last changed. If you use the website or book a service after a change, you accept the updated terms.

13. Governing law

These terms are governed by the laws of India. Any dispute will be subject to the courts at Bengaluru, Karnataka.

14. Contact us

Questions about these terms? Get in touch:

Unique Appliances Care
#20, 2nd Cross, Sultan Palya Main, RT Nagar Post, Bengaluru - 560032
Phone: +91 8618-218-021
Email: uniqueappliancescare@gmail.com